Privacy policy

We at Ngager Communication Group AB understand how important personal privacy is for our customers, suppliers, and visitors to our websites and platforms. Therefore, with this policy, we want to clearly describe how we collect, use, display, transfer, and store your personal data so that you can feel secure knowing that we handle your personal information in a legal and secure manner. All processing is done in accordance with the General Data Protection Regulation (GDPR) (2016/679) and other applicable privacy legislation.

Data Controller

Ngager Communication Group
559372-8297
Norra Allégatan 7
413 01 Göteborg
admin@ngager.com

Responsible for the processing of your personal data and that it is done in accordance with applicable privacy legislation. If you have any questions or would like more information about the processing of your personal data, please contact: admin@ngager.com.

What is personal data?

Personal data is any type of information that can be directly or indirectly attributed to a living physical person. For example, name, social security number, email address, and telephone number. It can also include customer numbers, encrypted data, and various electronic identities, IP numbers if they can be linked to a physical person.

How do we collect personal data?

We collect personal data about you as a user in various ways, such as when you register to use our services or when you agree to use our services. It also happens when you want to learn more about our services through our newsletters or through a demonstration. We may also collect information about you from your employer if he or she wants to give you the opportunity to use Ngager.

What personal data is processed about you?

Customers

If you are a customer with us, we process the following personal data about you:

• Name
• Email
• Address
• Phone number
• Organization number

Suppliers

If you are a supplier to us, we process the following personal data about you:

• Name
• Email
• Address
• Phone number
• Organization number

Users of our external websites

If you sign up for our webinars or download the app to test our demo instance:

• Email
• Name

Logged-in user in Ngager

When you use Ngager, for example, responses to your information in the tasks you perform are stored. Information about what you have viewed and the courses/training you have completed is also stored.

• Email
• Name
• What you are viewing
• The information you respond to
• The courses/training you complete

Why is your personal data processed?

Processing of your personal data occurs for the following reasons:

• So that we can provide, perform, and improve our services to you.
• So that we can fulfill our obligations under applicable laws and regulations, such as accounting requirements.
• So that we can communicate and send marketing material and other information about our services to you.

What is the legal basis for the processing?

The legal basis for our processing of your personal data is:

• That the processing is necessary for us to fulfill an agreement with you or your employer.
• That the processing is necessary for us to fulfill our legal obligations, such as accounting.
• Consent from you to process your personal data for communication and marketing purposes.

How do we market ourselves to you?

We may process your personal data to market and inform you about our services. This can be done via a phone call or email. You are welcome to inform us at any time that you no longer wish to receive marketing emails by unsubscribing from the email via the link provided in each email.

Who can access your personal data?

We never disclose your personal data to a third party that does not have a documented GDPR strategy and is as sparing as possible even then. We have agreements with the vendors who act as data processors for us. In certain situations, it is necessary to disclose the information, for example, to the vendors we collaborate with so they can perform the services that we depend on to operate our business and provide our services to you. This primarily applies to the following vendors.

Data Processing Agreement List

Ngager has several data processors to perform many services on Ngager's behalf, and Ngager has agreements with all of them. Ngager shares personal data with these data processors, who have all agreed not to provide any information about individuals to third parties and to use all data with confidentiality.

Microsoft Azure – Our App is hosted on Microsoft Azure (cloud service)

Hogia Ekonomi – Invoices

Hogia Lön – Employees

LinkedIn – Social media platform where Ngager uploads email addresses to provide more relevant information about our services

Google – Digital platform where Ngager uploads email addresses for various marketing activities and for more relevant marketing of our services

Sendgrid – For the distribution of email messages from the app

Office Suite – We use Office 365 for storing internal data, which may involve Excel files with personal data

Lime Go – Our CRM system, operated by Lundalogik

Microsoft Teams and Zoom – Video meetings and webinars

We always take appropriate measures to ensure that the recipients of your personal data do not process them for purposes other than those described in this policy and that the processing is done securely.

Where do we process your personal data?

Our goal is for all processing of your personal data to take place within the EU/EEA. However, despite this goal, your personal data may in some cases be transferred to and processed in a country outside the EU/EEA, for example, because we use cloud service providers. If your personal data is processed outside the EU/EEA, we will take all reasonable legal, technical, and organizational measures required to ensure that your personal data is handled and protected in a manner comparable to the protection offered within the EU/EEA.

How long do we keep your personal data?

We process your personal data for as long as the contractual relationship lasts, and after that, for as long as the processing is necessary to fulfill the purposes of the processing. Regarding customer and supplier information, we keep this for seven years. Your personal data will be stored for a maximum of one year after the contract is terminated. After that, the data will be deleted.

What are your rights?

According to the General Data Protection Regulation and Swedish law, you have the following rights that you can demand from the Company:

• Right of access – You have the right, without charge, to request confirmation of how and what personal data we process about you and to receive a copy of the data.
• Right to rectification and supplementation – You have the right, without charge, to request that incorrect personal data about you be corrected. Correction should be made without undue delay. You also have the right to request that incomplete information about you be supplemented.
• Right to erasure – Under certain circumstances, you have the right to request and obtain the erasure of your personal data. However, this right does not apply if we can demonstrate certain compelling reasons against erasure.
• Right to restriction of processing – In certain situations, you have the right to request restriction of the processing of your personal data, for example, during the time we investigate whether the information about you is incorrect.
• Data portability – You have the right to receive personal data about you that you have provided to us. You also have the right to demand that we facilitate the transfer of your data to another party.
• Right to object – In certain situations, you have the right to object to our processing of your personal data. However, this right does not apply if we can demonstrate certain compelling reasons to continue the processing. When it comes to objections to marketing, this right is absolute.

Cookies

We use cookies on this website to give you a better user experience. We do this by placing a small text file on your device/computer hard drive which is used to improve your experience on the website, to track how you use the website so we can make it better, to register or log if you have seen particular messages that we display, to display relevant advertisements or content, and to refer you to a third-party website.

Some cookies are required to use all functions on this website.

We use a cookie control system that allows you to accept their use and control which ones are saved to your device/computer. Some cookies will be saved for specific time periods, while others remain for an unlimited time. Your browser should provide you with the controls to manage and delete cookies from your device, please see your browser's options.

The following cookies are used on this website:

__hstc

• The main cookie for tracking visitors.
• It contains the domain, hubspotutk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
• It expires in 6 months.

__hssc

• This cookie keeps track of sessions.
• This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
• It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
• It expires in 30 minutes.

__cf_bm

• This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection.
• It expires in 30 minutes.
• Learn more about Cloudflare cookies. 

__hs_cookie_cat_pref

• This cookie is used to record the categories a visitor consented to.
• It contains data on the consented categories.
• It expires in 6 months.

__hssrc

• Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
• If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
• It contains the value "1" when present.
• It expires at the end of the session.

__cfuvid

• This cookie is set by HubSpot’s CDN provider because of their rate limiting policies.
• It expires at the end of the session.
• Learn more about Cloudflare cookies. 

hubspotutk

• This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
• It contains an opaque GUID to represent the current visitor.
• It expires in 6 months.

_ga

• This is the main cookie used by Google Analytics.
• It enables the service to distinguish one visitor from another
• Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.
• It expires in 2 years.

_ga_1R7GEWQZLM

• This cookie is used by Google Analytics to persist the session state.
• It expires in 2 years.

Changes to the privacy policy

We keep this privacy policy constantly updated, and updates to the privacy policy will be available on this webpage. This privacy policy was last updated 18/12-2023.

Complaints

We always strive to process your personal data in a legal and secure manner in accordance with applicable legislation. If you have questions or comments regarding our processing of your personal data, you are welcome to contact us at admin@ngager.com. If you believe that we are processing your personal data in violation of applicable legislation, you can submit a complaint to the Swedish Data Protection Authority. Learn more about how to file a complaint with the Swedish Data Protection Authority at www.imy.se.

Best regards,
The Team at Ngager